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Please read the terms for Returns and Exchanges as it relates to the Brand(s) you are interested in making a purchase.

If you have any questions, please click our LIVE CHAT button, or contact us by phone Tel 800.619-9009 or by emailing us at

Return Goods Policy
Please do not accept damaged cartons. If you receive a shipment with damaged cartons, refuse delivery (noting the reason for refusal) and immediately contact customer service at 800-526-8051. All other returns must be authorized by Carex Health Brands in advance and can be subject to a 25% restocking charge. Imprint orders, custom made, special orders, disposable, and discontinued merchandise cannot be cancelled and are non-returnable. Returns will be credited in the form of a merchandise credit only.

All returns must have a return authorization number (provided by Carex Health Brands) affixed to each carton. Without this number, return shipments will be refused. Merchandise must be returned no later than 30 days from the date the RA# was issued and must be returned in an unused and sellable condition.* Unhygienic items such as bath seats, toilet seats, urinals, commodes and bed pans may not be returned.

Other returns, if accepted, may be subject to higher restocking charges. All shipping shortages must be claimed within 5 days of your receipt date.

Carex Health Brands will only pay shipping charges on returns that are pre-authorized for return freight by Carex Health Brands.

The following merchandise cannot be returned:
• All custom products and custom imprinted products.
• Merchandise damaged by flood, fire, or natural causes.
• Merchandise that has been discontinued or is overstock.
• Merchandise involved in bankruptcy, sacrifice, or distress sales.
• Product defaced with stickers, price markers, etc.
• Used Merchandise

* Carex Health Brands must receive all returns in a saleable condition. No credit will be issued for items with altered retail packaging. This includes pricing or other stickers being added to the package, markings of any kind on the package, open or mutilated packaging, visibly aged or yellowed packaging, etc. Carex products must be returned in full case quantities.

Return Policy for Just Walkers

You may return your unused products within 30 days of purchase for an exchange or a refund of the purchase price excluding our shipping and handling costs. Most items are subject to a 25% manufacturer restocking fee*. In the event that an item is damaged, lost or incorrectly delivered, claims must be made within 7 days of receipt. Some of our products are offered with free shipping, so please be aware that if you return one of these products, our actual outbound shipping costs will be deducted from your return refund.

The merchandise should be received in the original, resalable condition. Because of health and safety concerns, we cannot accept returns of items intended for single patient use, such as walker accessories or parts. To request a return merchandise authorization (RMA) before shipping any return, login to your account and submit a comment within Order Online Ticket. You may also send an RMA directly to

How to Return an Item
Submit a return request by requesting within the Online Order page, or by using the Contact Us form or by phone by calling 1-800-619-9009, to obtain a RMA (return merchandise authorization) number before returning the item. We will provide you with return instructions, including the proper return address. Returns received without an RMA cannot be processed. The RMA number must be requested within 21 days of purchase and the returned item should be received within 7 days of issuance of this number. Returnable items must be received by us within 30 days of the date of purchase. After this time, these items are not eligible for a refund.

Please carefully pack returned items in their original packaging, including all documentation. We are not responsible for shipping costs or damage on returned items. Please be advised that delivery confirmation must be requested at the post office for items sent by US mail. Since we cannot issue credit for a return without confirming its receipt, we recommend that all returns be sent using a delivery method that can be tracked and/or insured.

Problem with an Item
All items have manufacturer’s warranties against manufacturing defects. If a problem should arise while using the product, consult the package documentation for specific manufacturer terms and contact information. The product manufacturer is best equipped to troubleshoot operational problems and/or provide replacement items. Contact Us if you have additional questions or need other details.

* Some manufacturers have a larger restocking fee. Please see the "Specifications" tab on the product page for restocking fees above 25%.

Our Address

Please send any questions regarding these Terms of Use to:
A&A Medical Supply, LLC
Tel 440.543-4645
Tel 800.619-9009
Fax 440.543-1821
8221 Washington st.
Chagrin Falls, OH 44023
United States

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